Job Title: Domestic Abuse Referrals and Advice Manager
Position available: 1 full time position, 37.5 hours (Monday – Friday, 7.5 hours per day, covering Black Country region
Salary: £34,946 – £39,863
Closing date: 13 February 2025
Interview date: Week commencing 24 February 2025
BCWA reserve the right to close this advertisement early if sufficient applications are received.
Interviews will be held face to face.
The Role:
BCWA receive a high volume of referrals requiring advice and guidance as well as specialist support via the Independent Domestic Abuse Advisers or Domestic Abuse practitioners. This role will manage the “front door” of domestic abuse services. The job will
- Manage and oversee all referrals/risk levels into the BCWA domestic abuse support service and ensure that they are accurately inputted, contacted and triaged within specific timescales.
- Respond to immediate needs of victims calling BCWA or attending offices for help and support providing a high-quality advice, guidance and access to ongoing support.
- Maintain accurate records for data analysis, trends and performance management.
- Initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims of domestic violence.
- BCWA aim to achieve accreditation for its Helpline service during 2025/26 and this position will lead on the development and preparations for this standard.
This is a challenging role that requires attention to detail on systems and processes associated with the management and support of victims of violence and abuse, excellent interpersonal skills, focus on and commitment to exploring the experience of victims.
If you are interested in applying for this position, please complete an online application form, providing examples/evidence for each of the criteria in the person specification and return to recruitment@blackcountrywomensaid.co.uk. Please see full job description for more information.
CVs will not be accepted.
An application pack can be found below:
JD Referral and Advice Manager 2025
EQUAL OPPORTUNITIES MONITORING FORM
BCWA-Privacy-Notice-for-applicants v4 final
Community Services Directorate
Black Country Women’s Aid Community Services Directorate include;
- Community Domestic Violence and Abuse Support Services (Sandwell, Walsall and Dudley)
- Black Country wide IRIS (primary care) educator and advocacy service
- Black Country Rape and Sexual Abuse Support Services
- Black Country Children and Young person’s service
- West Midlands Stalking Service
Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
Important information for all positions
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order)1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidates documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two references will be sought. One of these should be your current or most recent employer or a professional character reference.
DBS
All positions are subject to DBS checks at the relevant level.