Privacy Policy

This website privacy notice describes how BCWA protects and makes use of the information you give the company when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy notice. This notice is updated from time to time. The latest version is published on this page. This website privacy notice was updated on: 05/09/18

If you have any questions about this notice, please email Wendy Sims or write to us at:

Black Country Women’s Aid
Landchard House
Victoria Street
West Bromwich
B70 8HY


We gather and use certain information about individuals in order to record subscribers to our newsletter, answer queries to the site, and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

  • Name and contact information including email address
  • Website usage data
  • Records of enquiries to the site, which we receive via email
  • Other information from surveys on the site

How we use this data

Collecting this data helps us understand what you are looking from BCWA, enabling us to deliver improved products and services.

Specifically, we may use data:

  • To send you information about our work, if you opt-in to receive these emails
  • For our own internal records, for example to record website ‘hits’
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To conduct research through the publication of surveys

We only keep personal data for the minimum period necessary to fulfil the purpose which it supplied. All data will be deleted after six years, unless you have subscribed to our newsletter and have not unsubscribed, in which case we will keep sending it to you.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to opt -in to receive further information from us by email, telephone, text message or post.

If you have agreed that we can use your details to send you further information, you can change your mind easily, via one of these methods:

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation and the Data Protection Act 2018.


We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation and Data Protection Act 2018.

Your rights

You have the right to access the information we hold about you, and to apply for it to be amended / updated or deleted, and to object to, or restrict, the processing. Contact our Data Lead if you would like to do any of these things.

If you are not happy with how we have processed your data then you have the right to complain to the ICO here.

If you have any questions about this notice, please contact our Data Lead using the details above.

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside the blackcountrywomensaid domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies full

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