Policies - Black Country Womens Aid

Complaints policy statement

We want to encourage all our clients to give feedback about our services and we recognise their right to make a complaint, compliment or a suggestion about our services. This policy sets out our approach.

Whistleblowing policy statement

This policy sets out the approach of Black Country Women’s Aid with regard to situations where persons need to raise a serious matters confidentially, in relation to abuse, theft, fraud or malpractice within the organisation.

Environmental policy statement

This policy sets out set out BCWA’s commitment to the environment.

Supplier policy

This document sets out the process for new suppliers to be approved for use by BCWA.

Ethical fundraising policy

This policy explains how BCWA fundraises ethically.

Fundraising complaints policy

This policy sets out out the fundraising approach of BCWA in relation to dealing with complaints about BCWA fundraising activities.

Fundraising and vulnerable people policy

This policy sets out out the fundraising approach of BCWA in relation to protecting people with vulnerablities.