On this page you can download a selection of our policies.  If you have any queries, please contact us.

Complaints policy statement

We want to encourage all our clients to give feedback about our services and we recognise their right to make a complaint, compliment or a suggestion about our services. This policy sets out our approach.

Whistleblowing policy statement

This policy sets out the approach of Black Country Women’s Aid with regard to situations where persons need to raise a serious matters confidentially, in relation to abuse, theft, fraud or malpractice within the organisation.

Environmental policy statement

This policy sets out set out BCWA’s commitment to the environment.

Supplier policy

This document sets out the process for new suppliers to be approved for use by BCWA.

Need more information?

If you need any more information on any of our policies or there is anything else you would like to discuss with a member of our team, feel free to get in touch.