watercolour for Black Country Women's Aid domestic services

First Contact Administrator

Domestic Abuse

All Domestic Abuse Opportunities

Opportunity Overview

We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.

Date posted: 02/08/22

Job Title: First Contact Administrator

Position available: 1 full-time position (37.5 hours), based in Sandwell

Salary: £20,167 – £22,320.42

Closing date: 30 August 2022

All interviews will be held via Microsoft Teams

 

Is this you?

We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.

 

The Role:

You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries  from partner agencies

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

An application pack can be found below:

JD Template 2021 v1 DA SPOC

Application form

BCWA Privacy Notice for applicants V1

EQUAL OPPORTUNITIES MONITORING FORM

Please complete an application form and return to recruitment@blackcountrywomensaid.co.uk if you are interested in applying for this position.

CVs will not be accepted.

 

Important information for all positions

Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

 

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

 

Right to work in the UK

Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.

We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidates documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

If you have finished full time education and you have no employer reference, we will accept a reference from:

  • a professional from your centre of study, for instance a teacher, lecturer or headteacher
  • GP or health visitor
  • a character reference from a person who knows you
  • a civil servant from a government agency
  • a bank manager

DBS

All positions are subject to DBS checks at the relevant level.

 

COVID-19

BCWA has adapted services during COVID to support victims of violence and abuse that meet all latest Government guidance. Personal Protective Equipment (PPE) is available at all our sites and distributed to all staff as appropriate.

Full details of the BCWA Risk Assessment can be found on our website. Please read this as it provides the framework that we are delivering services against.

You will receive appropriate training to undertake the duties of the job on and on and offsite basis and all situations are risk assessed.

Management supervision, support and oversight is embedded in our practice to ensure all parties are kept safe.